Privacy Policy

Effective Date: 7/15/2025

1. Introduction

At Level Up Med ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website www.levelup-med.com and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy complies with the Colorado Privacy Act (CPA) and relevant federal privacy laws, including but not limited to the Children’s Online Privacy Protection Act (COPPA), the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act), and the Federal Trade Commission Act.

2. Information We Collect

We may collect several types of information from and about users of our Website, including:

a. Personal Information

This may include:

Full name
Email address
Phone number
Company name
Mailing address
Payment information (for billing purposes only)
Any other information you voluntarily submit

b. Non-Personal Information

We may also collect:

IP address
Browser type and version
Pages visited and time spent on our Website
Referral source
Device information

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track user activity and enhance your experience.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Respond to your inquiries and provide customer support
Send marketing and promotional communications (with consent)
Process transactions
Comply with legal obligations
Analyze website usage and trends
Personalize your experience

4. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only under the following circumstances:

Service Providers: With trusted third parties who help us operate our business and website, under confidentiality agreements.
Legal Obligations: If required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.
With Your Consent: For any other purpose disclosed when you provide the information.

5. Your Rights Under the Colorado Privacy Act

As a Colorado resident, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal data we have collected about you.
Right to Correct: You may request corrections to inaccurate personal data.
Right to Delete: You may request deletion of your personal data.
Right to Data Portability: You may request a copy of your data in a commonly used format.
Right to Opt Out: You may opt out of the sale of personal data, targeted advertising, and profiling.

To exercise your rights, contact us at hello@levelup-med.com. We will respond within 45 days, as required by law.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Retention of Data

We retain your information only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, or reporting obligations.

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will delete it immediately.

9. Email Communications & Marketing

We comply with the CAN-SPAM Act. You may opt out of receiving marketing emails from us at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

10. Do Not Track Signals

Our Website does not respond to “Do Not Track” signals. However, you can manage your cookie preferences through your browser settings.

11. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before submitting any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@levelup-med.com